What is a pre-order?

A pre-order allows allows you to purchase a product before it’s available. By pre-ordering the product you reserve it and ensure that you’re amongst the first to receive the product after its sales start date has passed and it has been made available for purchase. The sales start date shown under the order button indicates the approximate date on which you should be receiving your pre-ordered product.

Why pre-order a product?

Pre-ordering gives you a no hassle, no fuss solution to reserving a product. It ensures that you’re amongst the first to receive your much-anticipated product. But that’s not all. Pre-ordering means you don’t need to queue up at your nearest store on launch date, or wait even longer because your desired product is out of stock. By pre-ordering you’ll have your product conveniently shipped to you as soon as it’s available, thereby guaranteeing that you’ll receive it on launch date or shortly after.

When will I receive my order?

Your order will normally be shipped just before the sales start date/launch date, which means you’ll receive your product on or very shortly after the actual sales start date.

If your order is reserved we’ll ship it to you as soon as we receive additional stock.

Can I combine my pre-ordered purchase with other items?

Of course, but if you want to receive your non-pre-ordered products as soon as possible, we strongly recommend ordering them separately. Ordering your non-pre-ordered products with your pre-ordered products may delay shipment of your entire order. Don’t forget, we offer free delivery on all orders! So it might be wiser to place a separate order for products that are not pre-ordered.

Can I amend my order?

Unfortunately, orders cannot be amended after they’ve been checked out. This means we’re unable to change your billing and shipping address after your order has been placed. If you absolutely have to change your order you’ll be required to cancel your existing order and place a new one. This will, however, mean that you might lose your place in the queue and could end up receiving the product you pre-ordered later than initially estimated.

Can I cancel my order?

We understand that there’s always a chance you might change your mind after ordering. In the event that this happens, you may cancel your order before it has been shipped. After your order has been shipped it will no longer be possible to cancel it. That said, you can always return the unwanted items within 30 days from delivery. Just contact our Customer Service Representatives and they’ll be happy to help you return your items.

Are all products available for pre-order?

No, only selected products are available for pre-order. You’ll see an icon showing what items are available for pre-order on any given product page. After a product has passed its sales start date, pre-order is no longer available for that product.